Frequently Asked Questions
Everything you need to know about your cricket gear and orders.
How do I choose the right size cricket bat?
Selecting the right bat depends on the player's height. We provide a comprehensive size guide on each product page ranging from Size 1 for juniors to Full Size Short Handle for adults.
Do you offer bat knocking-in services?
Yes, we offer professional knocking-in services for all English Willow bats. This process includes oiling and over 10,000 machine strikes to ensure your bat is match-ready.
What is your return policy on protective gear?
Items like pads, gloves, and helmets can be returned within 30 days of purchase, provided they are in their original packaging and have not been used in the nets or during a match.
How long does shipping take for international orders?
We ship worldwide. International deliveries typically take 7-12 business days depending on the destination and customs processing times.
Are your products genuine brand name equipment?
Absolutely. We are authorized retailers for all major brands including Gray-Nicolls, Gunn & Moore, Kookaburra, and SS, ensuring 100% authenticity on every item.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.